Last updated: March 9, 2026

This Privacy Policy describes how Claim Tamer LLC ("Claim Tamer", "we", "us", or "our") collects, uses, and protects your information across our platforms: our website (claimtamer.com), web application (claimtamer.app), and mobile applications for iOS and Android.

Information You Provide Us:

When you use Claim Tamer, you may provide us with:

• Name and contact information
• Login credentials
• Claim documentation, including item descriptions, inspection details, and photographs
• Payment information (processed securely through Stripe)
• Any additional information you choose to provide while using our services

Technical & Usage Information:

We automatically collect certain technical and usage information when you use our platform, including:

• IP address
• Browser type
• Device information
• Log data and timestamps
• User activity within the platform

This information is used to support system functionality, security, performance monitoring, and troubleshooting.

We use the information we collect to:

• Provide, operate, and maintain our services
• Process payments through our third-party payment provider (Stripe) and manage subscriptions, billing status, and account access
• Authenticate users and maintain account security
• Store and manage claim-related data and documentation
• Communicate with you regarding your account, updates, or support requests
• Improve and enhance our platform and user experience
• Comply with legal obligations

When you make a payment for Claim Tamer services:

• Payment information is collected and processed directly by Stripe
• We do not store your credit card numbers or banking information
• Stripe maintains PCI DSS compliance for secure payment processing

Claim Tamer uses secure cloud-based infrastructure and trusted third-party services to store and process data.

• Your data is stored on secure cloud-based database with industry-standard protection.
• All data is encrypted in transit to prevent unauthorized access
• User authentication and access controls ensure that only authorized users can interact with your data
• Payment processing is securely handled by Stripe
• Document generation services may process data temporarily to create reports and do not store data long-term

We prioritize security, encryption, and privacy to keep your information safe. However, no system can be completely secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information.

We may share your information only as necessary to provide and support our services:

• Hosting & Infrastructure – Secure cloud-based services are used to store and manage data
• Payment Processing – Payment data is processed by Stripe
• Service Providers – We may use trusted third-party providers (e.g., hosting, document generation, support tools) to operate and improve our platform
• Legal Compliance – If required by law, we may share data with law enforcement or regulatory authorities
• With Your Consent – In specific cases, we may share your information with third parties with your permission

We retain data as follows:

• Account, user profile, and company information are retained while your account remains active
• Active claim data is accessible while your subscription is active
• Closed claims remain accessible for 18 months after closure
• Claim data is retained for up to 6 months following subscription expiration

If your subscription is not reactivated within that period, claim data will be permanently deleted.

We are not responsible for data loss resulting from failure to maintain an active subscription or export data within the applicable retention period.

While our company is based in California, we extend privacy rights to all users regardless of location. These rights include:

• The right to know what personal information we collect and how we use it
• The right to access your personal information (administrative fees may apply)
• The right to request deletion of your personal information
• The right to non-discrimination for exercising your privacy rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

Our services are designed for professional use in the moving and transportation industry. Users are responsible for ensuring compliance with applicable laws and requirements in their jurisdiction.

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our platforms or via email at least 30 days before the changes take effect.

If you have questions about this Privacy Policy or your privacy rights, please contact us:

Email: support@claimtamer.com

Claim Tamer
2108 N Street
Sacramento, CA 95816